Banking Customer Services

Customer Services Keep Banking Convenient

You're never far from quality financial services when you rely on Frontier Bank for all your banking needs. Whether you want to bank online, pay bills, or stop payment on a check, we can help you.

With us, you can enjoy 24-hour access to your account and other financial information through our online banking services or by calling our automated Account Link system at (877) 205-0943. Internet banking is available upon request, and there is no cost for basic internet banking.

Contact Frontier Bank today for more information or to get started planning financial accounts that'll benefit you. We proudly have seven locations, so you can always have a convenient banking solution.

Bill Pay Services

Bill pay can be added to basic Internet banking. There are no additional fees for utilizing our bill pay services.

Card Services

Daily 24-Hour ATM Access

ATM cards are available for all checking and savings accounts at no charge. These cards are compatible with PIN-based ATM transactions. Frontier Bank ATMs are surcharge-free.

You can also enjoy no-charge transactions at other foreign ATMs for the first four withdrawals of any statement cycle. If you complete more than four foreign withdrawals per statement cycle, a $1.00 per item charge will be assessed. This does not affect any surcharge the foreign ATM may impose. There is also a $5.00 charge to replace a lost ATM card.

MasterCard Debit Card

Our MasterCard debit card has all the features of our ATM card with PIN (debit) or signature (credit) purchases wherever MasterCard is accepted. 

The ATM transaction fees listed above apply, and there is a 1% transaction fee for any international activity. There is a $5.00 charge to replace a lost card. No annual fees apply.

Here are some helpful numbers for your card services:

• Lost or stolen cards and disputes: (719) 336-8585
• PIN activation and resets: (866) 207-9559

For after-hours services, contact the below numbers:

• Card disputes: (833) 995-2888
• Lost or stolen cards: (800) 754-4128
• Fraud alert helpline (855) 961-1602
• PIN activation or resets: (866) 207-9559
  

Additional Banking Services

Return Item Fees and Overdraft Fees

There is a $24.00 fee for each overdraft item or return item, with a $96.00 maximum daily charge for overdraft or returned items. There is also a $3.00 per item charge for any returned check in your deposit.

Stop Payments

Stop payments are $24.00. Once you sign the stop payment, it is effective for six months. Any stop payment not signed becomes invalid after 14 days.

Direct Deposit

You may direct deposit social security and retirement checks, as well as other regular deposits, such as annuity payments or investment income.

Garnishments and Levies

Garnishments and levies are $50.00 per instrument.

Cashier's Checks

Cashier's checks cost $5.00 per check.

Coin Wrap Charge

There is a 2% charge on all coin wraps not deposited in a Frontier Bank account.

Wire Transfer Fees

Domestic outgoing wire transfers cost $25.00, and foreign wire transfers cost $100.00. You must fill out and sign a wiring instruction form before any wire will be accepted.

Wiring Instructions

For incoming wires, our routing # is 102100879. We also require our bank name, Frontier Bank, our physical address, 200 S Main St Lamar, CO 81052, the beneficiary account name and account number, as well as the beneficiary's physical address. For outgoing wires, we will require official wiring instructions from the beneficiary or beneficiary bank.

Bookkeeping Research Fees

• $20.00 research fee per hour ($20.00 minimum will apply) 
• $1.00 research fee per check
• $1.00 statement printout.
• $2.00 auto transfer fee between linked accounts to cover overdraft
• $2.00 ready reserve advance transaction fee
• $10.00 account reopen fee (if the account was closed by the bank)
  

Safe Deposit Boxes

At Frontier Bank, we have various safe deposit box options. Sizes and availability vary by branch location. Visit a customer service representative at one of our seven locations near you for more details. Please note that the contents are not FDIC-insured. 

If you lose the key to your box, you will be directed to our locksmith and will be required to pay the fee levied by the locksmith. A $100.00 minimum fee will apply to drill the box.

Night Depositories

Frontier Bank is a member of the FDIC. For more information, contact us today. Same-day appointments are usually available.